Drone Repair, Service & Support.

WE ARE A DJI CERTIFIED ENTERPRISE MAINTENANCE CENTRE

Need help with your drone?

Contact us with your support enquiry.

Repair FAQs

  • Repair costs will vary depending on the extent of the damage to your drone. Prisma will send through a quote for the repair of your drone once the assessment is complete prior to carrying out any repairs. If you select to not proceed with the repair there may be a $60 assessment fee charged, in addition to any return shipping costs.

  • Repair times can vary depending on the fault and damage.

    The assessment of your drone to determine a fault may take up to 3 days once we receive your drone. If your repair is urgent, please make note for this in the above form and we will always try to prioritise your repair.

    Generally, a full drone repair can take between 2-3 weeks from when we receive the drone.

  • Warranties start from the date you purchase the drone. More details on DJI warranties and after-sales service policies can be seen here: https://www.dji.com/au/service/policy?site=brandsite&from=footer

  • Prisma may still be able to help you with your DJI warranty. Please send through the details of your warranty and a Prisma representative will reach out to discuss your warranty further.

  • Unfortunately, Prisma are unable to assist with the repair water damaged drones.

iAccelerate Centre (239)
innovation campus, squires way 
north wollongong nsw 2500

Hours
Monday to Friday
9 AM - 5 PM

(02) 42 583 489
info@prismatech.com.au