Privacy Policy

Prisma Technologies ("Company," "we," "us," or "our") is committed to protecting the privacy of our customers and website users. This Privacy Policy explains how we collect, use, and share your personal information when you interact with our website, purchase products from us, or use our services. By using our website or purchasing from us, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect and process the following types of information:

1.1 Personal Information: When you place an order, sign up for our newsletter, or contact our customer service, we may collect personal information such as your name, email address, mailing address, phone number, and payment information.

1.2 Device and Usage Information: We may collect technical information about your device, including your IP address, browser type, operating system, and browsing behaviour on our website through cookies and other tracking technologies.

1.3 Transaction Information: Details about products you purchase from us, including order history, payment information, and shipping preferences.

1.4 Customer Support Information: Information shared when you contact us for customer support, including communication records.

2. How We Use Your Information

We use your information for the following purposes:

2.1 Order Processing and Fulfillment: To process and fulfill your orders, manage payments, and communicate with you about order status and shipping updates.

2.2 Customer Service: To provide customer support, handle returns and exchanges, and respond to your inquiries.

2.3 Marketing and Promotions: With your consent, we may use your contact information to send you marketing communications, including promotions, product updates, and special offers. You can opt-out at any time.

2.4 Improving Our Services: To analyse website usage, enhance user experience, and make improvements to our products and services.

2.5 Legal Compliance: To comply with applicable laws and regulations, including data protection laws and obligations.

3. How We Share Your Information

We may share your information with third parties in the following cases:

3.1 Service Providers: We work with third-party providers who assist us in processing payments, delivering products, and providing IT support. These providers have access to your information only as necessary to perform their services.

3.2 Legal Obligations: We may share your information if required by law, regulation, or legal request to comply with legal obligations or protect our rights and property.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage your cookie preferences through your browser settings. However, disabling cookies may impact your ability to use certain features of our website.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no internet transmission or data storage system is entirely secure. We cannot guarantee absolute security, but we strive to ensure your data remains secure.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Correction: You may request access to your personal information and ask us to correct or update it if it is inaccurate or incomplete.

6.2 Data Deletion: You may request that we delete your personal information, subject to any legal obligations we may have to retain it.

6.3 Opt-Out of Marketing: You can opt out of receiving promotional emails by following the unsubscribe instructions in those emails or by contacting us directly.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. When your information is no longer needed, we will securely dispose of it.

8. International Data Transfers

If we transfer your personal information outside of Australia, we will take reasonable steps to ensure it is handled securely and in accordance with this Privacy Policy and applicable laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Prisma Technologies
iAccelerate 239, Innovation Campus, Squires Way,

North Wollongong NSW 2500
info@prismatech.com.au
02 4258 3489